Responsible Gaming at bkok

Our Commitment to You

bkok believes that gambling should be an enjoyable form of entertainment — not a source of financial stress or personal harm. We design our platform to be fun and engaging, but we also recognise that for a small number of players, gambling can become difficult to control. That is why bkok has invested in a comprehensive set of responsible gaming tools and support pathways available to every player in Bangladesh, from Dhaka to Chittagong, Sylhet to Rajshahi.

bkok strictly enforces a minimum age requirement of 21 years. We verify player age during registration and conduct ongoing KYC checks to ensure compliance. Any account found to be held by a person under 21 will be immediately closed and all associated funds withheld. If you are under 21, you must not use bkok.

Responsible Gaming Tools

bkok gives you direct control over your gaming activity. The following tools are available to all registered players and can be activated at any time by contacting bkok support:

Deposit Limits Explained

A deposit limit is one of the most effective ways to keep your gambling within a budget you are comfortable with. bkok allows you to set a maximum deposit amount across three time windows: daily, weekly and monthly. Once a limit is in place it takes effect immediately — you cannot deposit more than the set amount within the chosen period.

If you choose to increase a deposit limit, bkok applies a mandatory 48-hour cooling-off period before the higher limit takes effect. This prevents impulsive decisions made in the heat of the moment from immediately increasing your exposure. Reductions to a limit take effect without delay. Here is how deposit limits work on bkok:

• Contact bkok support and state the limit type (daily, weekly or monthly) and the amount in BDT you wish to set.
• The limit takes effect immediately. Any attempt to deposit beyond this amount in the relevant period will be declined.
• To increase a limit, a 48-hour waiting period applies. The new higher limit does not activate until this period has elapsed.
• To remove a limit entirely, the same 48-hour cooling-off period applies. bkok may ask you to confirm your decision before proceeding.

Time-Out and Cool-Off Periods

A time-out is a short-term voluntary break from bkok. During a time-out your account is fully suspended — you cannot log in, place bets, make deposits or request withdrawals. Any pending withdrawals at the time of activation will be processed as normal. bkok offers time-out durations of 24 hours, 48 hours and 7 days.

If you feel you need a longer structured break before returning to gaming, bkok also offers cool-off periods of 30 days and 90 days. At the end of a cool-off period your account is automatically reactivated unless you have chosen to extend it or apply for self-exclusion. To activate a time-out or cool-off, follow these steps:

1. Contact bkok support via the email address shown in the footer of this page.
2. State that you wish to activate a time-out or cool-off, and specify your preferred duration.
3. bkok support will process the request and send confirmation. The suspension takes effect within 1 hour of confirmation.
4. During the suspension, all marketing communications from bkok will also be paused for the same period.

Self-Exclusion

Self-exclusion is a serious long-term measure for players who feel their gambling has become or is at risk of becoming a problem. When you self-exclude from bkok, your account is permanently suspended for the chosen duration. bkok offers self-exclusion periods of 6 months, 1 year, 5 years and permanent exclusion. During self-exclusion you will not be able to log in, open a new account, or receive any marketing communications from bkok.

To apply for self-exclusion, contact bkok support and clearly state that you wish to self-exclude, along with your preferred duration. Your request will be processed within 24 hours and you will receive written confirmation. If you have an account balance at the time of self-exclusion, the funds will be withdrawn to your registered bKash, Nagad or Rocket account after identity verification.

Recognising Problem Gambling

Problem gambling can affect anyone regardless of income, profession or background. In Bangladesh, the fast-paced nature of mobile gaming means that patterns of overuse can develop quickly and subtly. The following are common warning signs that gambling may be causing harm:

• Spending more money on gambling than you planned, or more than you can afford to lose.
• Chasing losses — continuing to gamble in an attempt to recover money you have already lost.
• Gambling with money intended for household expenses, rent, food or other essential needs.
• Lying to family members or friends about how much time or money you spend gambling.
• Feeling restless, irritable or anxious when you try to reduce or stop gambling.
• Gambling to escape stress, problems at work or home, or feelings of loneliness or depression.

If you recognise two or more of the signs above in your own behaviour, we strongly encourage you to use bkok's responsible gaming tools or contact bkok support for confidential assistance. You are not alone, and seeking help early leads to much better outcomes.

Quick Self-Assessment

Answer the five questions below honestly. If you answer "yes" to two or more, consider using bkok's protective tools or speaking to a trusted person:

Tips for Safer Play

Whether you are a casual player or a regular at bkok, these practical habits can help you stay in control and enjoy gambling as the entertainment activity it should be:

• Set a fixed budget before you start each session — decide the maximum you are comfortable losing, then stick to it regardless of outcomes.
• Treat gambling as entertainment spending — like a restaurant bill or a cinema ticket. Once the money is spent, the session is over.
• Never gamble when you are under the influence of alcohol or when you are feeling distressed, angry or upset — emotional states impair judgment significantly.
• Take regular breaks — even a 10-minute break every hour helps reset your focus and prevents impulsive decisions during long sessions.
• Balance gaming with other activities you enjoy — sport, time with family, watching BPL cricket, or exploring Dhaka. A varied lifestyle reduces the risk of over-reliance on gambling for entertainment.
• Never borrow money from friends, family or any financial service to fund gambling. If you need to borrow to play, stop immediately and contact bkok support.

Protecting Minors

bkok is a strictly 21+ platform. We take underage access extremely seriously. During registration every player must confirm they are 21 years of age or older, and bkok conducts identity verification checks to confirm age. If a player is found to be under 21, their account is closed immediately and any funds are withheld pending investigation.

If you share your mobile device with younger family members, please ensure your bkok account is logged out after every session. Do not save your password in a shared browser. For Android phones, consider using the Google Family Link parental controls. For iPhones, use Apple Screen Time restrictions to block gambling-related apps and websites for users under 21 in your household.

Get Help and Support

If you feel that gambling is becoming a problem for you or someone close to you, please do not wait. Reaching out early is the single most effective thing you can do. bkok's support team is available 24 hours a day, 7 days a week and is trained to handle responsible gaming enquiries with sensitivity, professionalism and complete confidentiality. You will not be judged for asking for help.

When you contact bkok support about a responsible gaming matter, you can request any of the following: activation of a deposit limit, time-out or self-exclusion; a copy of your account activity and transaction history; guidance on how to manage your account more safely; or escalation to a senior responsible gaming officer if your situation requires more detailed assistance.